About Bhealthy: FAQ
A set of answers to common questions — about our products, ordering, and how we work. It's not exhaustive. If yours isn't here, get in touch — we're happy to help.
About ordering
Q: Where do you deliver?
We deliver across South Africa. Locally we work with Pargo, PostNet, and Courier Guy. We also ship internationally on request — details in the international shipping question below. Shipping cost details are on our Shipping Policy page.
Q: How long does delivery take?
Delivery follows the courier's standard timeframes. Once your order has been dispatched, you'll receive an email with your delivery reference number and estimated arrival date — so you know when to expect it.
Q: Do you offer express or same-day delivery?
Yes. Express delivery is available on request — the cost depends on the weight of your order and your delivery area. Email or WhatsApp us for a quote before placing your order.
Q: Do you offer free shipping?
Yes — orders over R1000 qualify for free standard shipping within South Africa.
Q: Do you ship internationally?
Yes, through DHL and Courier Guy. International shipping depends on the destination country's regulations and courier policies — some products may not be shippable to certain locations. Contact us before placing an international order to confirm what's possible for your delivery address.
Q: What payment methods do you accept?
Card payments and EFT (direct bank transfer). Cards are processed securely through Payfast. Banking details for EFT are sent with your order confirmation email.
Q: How can I track my order?
Once your order is dispatched, you'll receive an email with a delivery reference number. Use that reference on your assigned courier's tracking page — Pargo, PostNet, Courier Guy, or DHL depending on the delivery method.
Q: What's your returns policy?
You can return unopened, unused products within 7 days of delivery. Opened products, aromatherapy oils, and other hygiene-sensitive items aren't returnable unless faulty. Refunds are issued to your original payment method — or as store credit or a product exchange, whichever you prefer. For faulty items, we cover the return shipping.
Q: What if something is missing or damaged when my order arrives?
Q: Do you offer bulk orders?
For bulk enquiries, email us with details of what you're looking for. We'll respond with pricing and terms.
About our products
Q: How do you choose the products you stock?
Every product goes through the same considerations before it earns a place in our range — where it comes from, who makes it, what documentation the supplier can share, and what we can honestly describe about it. Read more on our Quality & Sourcing page.
Q: Do you make health claims about your products?
We don't make our own claims about what any product treats or cures. Where a supplier has registered their product for a specific use under their own regulatory framework, that language appears in the supplier's voice — clearly attributed. Bhealthy itself never speaks in condition language.
Q: Are the products you stock safe?
The products we stock come from suppliers registered with the relevant regulatory bodies for their product category — SAHPRA for complementary medicines, and other applicable regulators for foodstuffs, cosmetics, and aromatherapy. Product-specific information — including any usage notes — lives on the individual product page.
Q: Are your products certified?
Certifications vary by product and supplier. Where a product carries a certification — organic, vegan, halal, or otherwise — it's listed on the product page and attributed to its certifying body. If it isn't listed, we haven't verified it.
Q: Do you stock products for specific health conditions?
Some of the products we stock are registered by their suppliers for specific uses — those are the supplier's registered claims, presented in the supplier's voice on the product page. Bhealthy itself doesn't recommend products for conditions. For personal guidance on what's right for your situation, a practitioner is the right path.
About getting help
Q: I have a question about a specific product — who can help?
Product-specific information — ingredients, sourcing, supplier documentation, and any usage notes — lives on each product page. If you can't find what you're looking for, contact us via contact page / WhatsApp / email and we'll help point you in the right direction. For personal advice that needs your history and situation, a qualified practitioner is the right path — we can connect you with one.
Q: Do you offer consultations?
Bhealthy itself doesn't offer consultations. We work with a qualified naturopath who takes them. Details are on the Practitioner Guidance page.
Q: How do I contact you?
Email us at orders@bhealthy.co.za for order-related enquiries, or accounts@bhealthy.co.za for account or payment matters. You can also reach us on WhatsApp We respond within 24–48 hours.
About Bhealthy
Q: Are you a pharmacy?
No. Bhealthy is a small online wellness store, not a pharmacy. We stock complementary medicines, natural health products, foodstuffs, and aromatherapy. We don't dispense prescription medication, and we don't diagnose or replace medical care.
Q: Are you registered with SAHPRA?
SAHPRA registers products and manufacturers, not retailers. The products we stock come from suppliers registered with SAHPRA (for complementary medicines) or other applicable regulators.
Q: I want to supply products to Bhealthy — who do I contact?
Email us with details about your products, regulatory registrations, and what documentation you can share. We review new suppliers against our sourcing standards — details on the Quality & Sourcing page.