Policies: Shipping Policy

Delivery information and order fulfilment

Everything you need to know about how your order reaches you. If anything here is unclear, ask us — orders@bhealthy.co.za or WhatsApp 069 297 0285.

Where we deliver

We deliver throughout South Africa. Main centres are serviced regularly; some outlying areas are reached less frequently, which can add a little to the timeframe.

Delivery options

At checkout you can choose how you'd like to receive your order:

• Door-to-door courier — The Courier Guy is our standard domestic door-to-door courier.
• Pargo pickup point — Pargo is a pickup-point service only, not door-to-door delivery. Choose the pickup option and select your nearest point during checkout.

Express delivery may be available through The Courier Guy, subject to its service conditions, destination coverage, availability and pricing. Contact orders@bhealthy.co.za for confirmation and a quote before placing your order. PostNet is not currently offered.

Shipping cost

• Free delivery on orders over R1 000.
• For orders under R1 000, the delivery or pickup fee is calculated and shown at checkout before you pay — collecting at a Pargo point is often the more affordable option.

Dispatch & notification

Allow 1–2 business days for ordinary order processing and packing. Made-to-order products require 1–2 working days of preparation before dispatch; the applicable shipping/transit time follows that preparation period.

We email you after your order has been handed to the courier. A Pargo parcel may be packed and ready before collection, but is only dispatched once Pargo has physically collected it from BHealthy. You will be notified when your Pargo order reaches your chosen pickup point and is ready to collect. Orders are dispatched on business days.

Delivery timeframes

Courier transit estimates depend on the destination and available service; there is no single delivery timeframe for all domestic orders. Outlying areas may take longer. Delivery timeframes are estimates, not guarantees. Delays caused by events beyond our reasonable control — courier disruption, load-shedding, network failures, strikes or natural events — can happen. When they do, we'll keep you informed. Please collect Pargo orders within the pickup window communicated to you.

International orders

International shipping is arranged case-by-case by quotation, normally using DHL where appropriate, subject to destination, product and carrier restrictions. Email your delivery destination and intended products to orders@bhealthy.co.za for a shipping quote before the order is finalised. DHL is not a standard domestic delivery option.

Unless BHealthy expressly agrees otherwise in the individual international shipping quote, destination-country duties, taxes, customs charges and other import fees are the recipient's responsibility.

Questions about your order

Contact us at orders@bhealthy.co.za or on WhatsApp at 069 297 0285, with your order number handy. For returns and refunds, see our Refund, Returns & Exchanges Policy.