Shipping Policy
Delivery information and order fulfilment
Everything you need to know about how your order reaches you. If anything here is unclear, ask us — orders@bhealthy.co.za or WhatsApp 069 297 0285.
Where we deliver
We deliver throughout South Africa. Main centres are serviced regularly; some outlying areas are reached less frequently, which can add a little to the timeframe.
Delivery options
At checkout you can choose how you'd like to receive your order:
- Door-to-door courier — delivered to your address by our courier partners (The Courier Guy).
- Pargo pickup point — collect your order from a convenient Pargo point near you (a local store or outlet), at a time that suits you. Choose the pickup option and select your nearest point during checkout.
Shipping cost
- Free delivery on orders over R1 000.
- For orders under R1 000, the delivery or pickup fee is calculated and shown at checkout before you pay — collecting at a Pargo point is often the more affordable option.
Dispatch & notification
Once your order is packed and handed over, we email you to let you know it's on its way. For Pargo pickups, you'll be notified when your order has arrived at your chosen point and is ready to collect. Orders are dispatched on business days.
Delivery timeframes
Delivery timeframes are estimates, not guarantees. Delays caused by events beyond our reasonable control — courier disruption, load-shedding, network failures, strikes or natural events — can happen. When they do, we'll keep you informed. Please collect Pargo orders within the pickup window communicated to you.
International orders
We're happy to ship internationally. Email your delivery address to orders@bhealthy.co.za and we'll send you a shipping quote before you order.
Questions about your order
Contact us at orders@bhealthy.co.za or on WhatsApp at 069 297 0285, with your order number handy. For returns and refunds, see our Refund, Returns & Exchanges Policy.